FAQ's
Can I Edit my order after the order been placed?
Can I Edit my order after the order been placed?
Yes, once you have placed your order, kindly contact us through the various channels available and we will be happy to edit your order provided it has not already been processed.
Please call us at +44-2070-199057 or WhatsApp us at +971 56 854 5429. Please note our customer service is available from 8:00 am – 4:00 pm UK time.
Alternatively, you can also reach out to us via Facebook Messenger or Instagram Direct Message or simply email us at customerservice@image1993.com
Can I Cancel my order?
Can I Cancel my order?
You may cancel your order at any time before the order has been processed. Kindly contact us on the channels listed below, and we will cancel the order for you
Please call us at +44-2070-199057 or WhatsApp us at +971 56 854 5429. Please note our customer service is available from 8:00 am – 4:00 pm UK time.
Alternatively, you can also reach out to us via Facebook Messenger or Instagram Direct Message or email us at customerservice@image1993.com
How do I Track my order?
How do I Track my order?
You can track the order using the tracking ID provided in your order confirmation email.
Alternatively, you can contact us directly and provide us with your order number, and we will be glad to help track your order for you
Can I Return the product for a refund?
Can I Return the product for a refund?
We do offer returns/exchanges within 14 days of the delivery date. Please contact our customer service center by emailing us images of defective products at customerservice@image1993.com or calling us at 020-70199057 IMAGE within 14 days of the delivery date and we will guide you accordingly.
Refunds will be made to the same credit or debit card used in the original transaction.